Terms & Conditions

Welcome to SmartTVCrew. By using our website, booking services, or interacting with our platform, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

1. Service Overview

SmartTVCrew provides professional TV installation, wall mounting, repair assistance, and home entertainment setup services. All services are performed by trained technicians or verified partners.

2. Booking & Confirmation

• Bookings made through our website or phone must include accurate customer details.
• A booking is considered confirmed only when you receive an official confirmation message.
• Technician arrival times may vary based on location, availability, and weather conditions.

3. Service Charges

• Service fees depend on the type of installation, TV size, location, and additional requirements.
• Any extra material (brackets, cables, accessories) will be charged separately.
• All prices are subject to change without prior notice.

4. Customer Responsibilities

• Ensure safe and accessible working space for the technician.
• Provide accurate details about the TV model, wall type, and installation environment.
• Keep valuable items secure before the technician arrives.

5. Warranty & Liability

• We provide a limited service warranty depending on the service type.
• SmartTVCrew is not responsible for pre-existing issues such as faulty TV units, weak walls, electrical problems, etc.
• Mounts and accessories provided by the customer must be compatible; otherwise, SmartTVCrew holds no liability.

6. Cancellations & Rescheduling

• You may reschedule your appointment up to 2 hours before the technician arrives.
• Last-minute cancellations may incur a minimal service charge.

7. Payments

• Payments can be made via UPI, card, wallet, or cash after service completion.
• Advance payments (if applicable) are non-refundable after technician dispatch.

8. Prohibited Activities

• Misusing the platform or providing false information.
• Requesting services that violate safety standards or legal requirements.

9. Third-Party Services

We may use external vendors (payments, analytics, logistics). SmartTVCrew is not responsible for issues arising from third-party platforms or service providers.

10. Changes to Terms

SmartTVCrew may update these Terms & Conditions at any time. Updated versions will be posted on this page.